1. Order Placement & Payment Confirmation
An order begins once the customer submits required information.
Payment confirmation is required before any preparation starts.
Only confirmed payments enter the processing system.
This ensures accuracy and order traceability.
Orders may be modified before shipping.
Availability depends on the current processing stage.
2. Stock Preparation & Batch Verification
After confirmation, the order enters stock preparation.
Items may be sourced from verified inventory or scheduled batches.
Each watch is associated with a specific version and batch.
Unverified or unstable batches are not released.
Preparation time varies by model and availability.
Pre-order items may require additional lead time.
3. Quality Control Process
Every watch undergoes standardized quality inspection.
The focus is functional integrity and visible condition.
QC checks include basic operation and appearance review.
Only units passing inspection proceed further.
Products failing QC are isolated and not shipped.
This step prevents known issues from reaching customers.
4. QC Review & Customer Confirmation
QC photos or videos are provided before shipment.
Customers review the actual watch prepared for them.
Shipment only proceeds after confirmation.
This ensures alignment between expectation and delivery.
Requests for clarification or additional images are allowed.
Unconfirmed orders do not enter shipping.
5. Shipping Arrangement & Dispatch
After QC approval, the order is scheduled for dispatch.
Shipping method depends on destination and selected option.
Tracking information is issued once available.
Updates follow carrier systems and schedules.
Shipping timelines vary by region.
Delays may occur during peak logistics periods.
6. Delivery & Arrival Inspection
Customers should inspect the package upon arrival.
Exterior condition and contents should be checked promptly.
Any visible issue should be documented immediately.
Clear photos or videos support faster verification.
Early inspection helps avoid dispute delays.
Reported issues follow defined handling procedures.
7. After-Sales Handling Principles
After-sales handling depends on issue type and cause.
Each case is reviewed based on evidence provided.
Non-user-related issues follow formal resolution paths.
Options may include repair, replacement, reshipment, or refund.
All decisions are evidence-based.
Outcomes align strictly with published policies.
8. Responsibility Boundaries
Seller responsibility includes QC and shipping-related issues.
Logistics exceptions are handled according to policy scope.
Customer responsibility includes accurate information submission.
Improper use or unauthorized modification is excluded.
Clear boundaries protect both parties.
Responsibilities are not shifted or reinterpreted.
9. Transparency & Policy Consistency
All policies are publicly accessible.
Rules apply equally across orders and regions.
No unofficial exceptions are created.
All handling follows documented standards.
Policy updates reflect operational changes only.
Historical orders follow the policy active at purchase time.
10. Where to Find Detailed Policies
For specific rules, please review:
