Quality Check Before Shipping
Before your order is shipped, our customer service team will provide photos and video records of the watch for your confirmation.Each product will go through a quality inspection before shipment, including appearance checks and basic function testing. Once you confirm that everything looks correct, we will arrange shipment for your order.
Please Check Your Watch Upon Delivery
After receiving your watch, we kindly recommend checking the basic functions before removing any protective films.Please check functions such as:
- Time adjustment
- Date adjustment
- Winding
- Basic movement operation
- Other available watch functions
Protective Film Notice
Please complete your initial inspection before removing the protective films.Once the protective films are removed, the product will be considered accepted in its delivered condition. After the films are removed, return or refund requests will no longer be accepted. However, eligible quality-related issues will still be covered under our warranty service.
2-Year Warranty Service
All watch products come with a 2-year warranty service from the date of delivery.The warranty covers non-human-caused quality or functional issues, including but not limited to:
Abnormal timekeeping
Unable to adjust the time
Unable to adjust the date
Confirmed functional issues not caused by improper use
If any qualifying issue occurs, please contact our after-sales team for assistance.
Situations Not Covered by Free Warranty
Free warranty service does not cover damage caused by human factors or improper use, including but not limited to:
Dropping, impact, or external force damage
Water damage or moisture entering the watch
Incorrect operation
Private disassembly, repair, modification, or adjustment
Wear, scratches, or damage caused during use
Any other damage caused by misuse or handling
If repair is still needed in the above situations, we can help arrange repair service. The cost of parts and labor will be based on the actual inspection result.
Operation Guidance
Some watch functions may look similar to the original version, but the actual adjustment method may be different.
To avoid accidental damage or functional issues, please contact customer service before operating the watch if you are not familiar with its functions.
We are always available to help with usage instructions, maintenance advice, and practical tips for your Tag Heuer replica.
Please note that functional issues, damage, or faults caused by incorrect operation, misuse, private adjustment, disassembly, or other caused reasons are not eligible for return or exchange.
Return and Refund Policy
Since all products are inspected and confirmed with the customer before shipment, orders cannot be returned or refunded once shipped for personal reasons, including but not limited to:Change of mind
Personal preference
Size not suitable
Style not suitable
Product not matching personal expectations
For confirmed quality-related issues, our team will assist you through the after-sales repair process.
After-Sales Process
If you believe your watch has a quality issue, please contact our after-sales customer service team first.Our team will register your request, review the situation, and guide you through the next steps. Then, collaborate with professional maintenance partners to conduct inspections and address the issues.
You will be kept informed throughout the entire process.
The repair method, processing time, and any possible costs will depend on the actual inspection result.
Final Notice
We recommend that all customers carefully review the photos and videos provided before shipment, inspect the watch upon delivery, and contact customer service whenever operation guidance is needed.This helps us provide a smoother after-sales experience and helps prevent unnecessary issues caused by incorrect use.
