Scope of Quality Control
Standardized QC Coverage
Every timepiece undergoes a standardized QC process before shipment.
QC focuses on functional integrity, visual accuracy, and configuration correctness.
Inspection is performed prior to packaging and dispatch.
Products that fail QC do not enter the shipping stage.
Core QC Inspection Areas
Functional Verification
QC verifies basic operational functionality, including:
- Timekeeping stability within normal tolerance
- Crown operation and setting response
- Date and complication function, if applicable
Only functional checks are performed.
No engineering-level testing or modification is involved.
Visual & Alignment Checks
Each watch is visually inspected for:
- Dial printing clarity and alignment
- Hand positioning and index alignment
- Case, bezel, and crystal condition
Minor cosmetic variation within normal range is acceptable.
Obvious defects trigger rejection.
Rejection Criteria
Automatic QC Rejection Scenarios
A watch will be rejected if it shows:
- Non-functioning movement or complications
- Severe alignment issues affecting readability
- Visible damage, cracks, or incorrect components
- Mismatch with ordered model, version, or configuration
Rejected units are removed from the shipping queue.
Non-Rejection Scenarios
The following do not automatically trigger rejection:
- Minor cosmetic variation within disclosed tolerance
- Normal movement noise for the stated movement type
- Visual differences already disclosed in product descriptions
These conditions are considered industry-normal.
QC Documentation & Customer Confirmation
Real QC Media Policy
Each order includes real QC photos or videos of the actual watch.
Stock images or renders are not used for QC confirmation.
QC media typically shows:
- Front and back views
- Dial and hand details
- Basic functional operation
Customers review QC media before shipment confirmation.
Handling After QC Rejection
Internal Resolution Process
When a watch fails QC:
- It is withheld from shipment
- A replacement from the same version or batch is prepared
- QC is repeated before offering confirmation
Only QC-approved units proceed to shipping.
Customer Impact
QC rejection does not affect order priority or pricing.
Customers are not charged additional fees due to QC rejection.
QC Limits & Expectations
QC is designed to reduce clear defects, not eliminate all variation.
All products are non-original timepieces with disclosed limitations.
QC does not imply:
- Original manufacturer endorsement
- Perfection beyond disclosed standards
- Elimination of all aesthetic variance
Expectations should align with disclosed product descriptions.
